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Internet Outage Information

If you lose internet at your facility, please follow the instructions in the attached file for help.  Creating a ticket and waiting for someone to get back to you will just delay the process of gettin...
BEST Reports

Cannot access BEST Reports tab.You can reach BEST reports directly by typing the following URL directly into Internet Explorer: http://reports.fssp.com Then you can create a shortcut to it or save it ...
Wincore Fenevision login

Cannot log into the Wincore Fenevision website. Not sure if it is our end or theirs.This is an issue on their end. They are using an outdated protocol that have major security vulnerabilities. SSL 2.0...
DLL Error when opening ANY program on Windows 7

I found the issue and it is related to Windows 7 which I think those computers are. You have to install 2 updates. It is a quick easy fix.What to doTo resolve these you must perform Windows Updates to...
Installing ScreenConnect (Datto) - Alltech Remote Connect Software

There are two download links to get the remote agent installed.  Once installed, the computer will show up in the Datto console. install the application linked below 

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Internet Outage Information

Category: Knowledgebase

If you lose internet at your facility, please follow the instructions in the attached file for help.  Creating a ticket and waiting for someone to get back to you will just delay the process of gettin...

Forward and redirect email automatically

Category: Microsoft Office

Applies To: Outlook 2016 Outlook 2013 Outlook 2010 Outlook 2007     By using a rule, any received e-mail messages that match conditions specified in the rule can be forwarded or redirected to another...

M365 - Resolve Upload blocked, Sign into save this file, or Save a copy errors

Category: Microsoft Office

Resolve Upload blocked, Sign into save this file, or Save a copy errors When working in a Microsoft Office desktop app such as Word, Excel, or PowerPoint, you can create and save your files to you...

GOTOMEETING - Outlook plug-in error trying to install/re-install

Category: Microsoft Office

If you get the following error trying to install The G2M Outlook add-in try the solution below:ERROR: (may be slightly Different) https://builds.getgocdn.com/builds/calendarintegration/outlook/G2M/GoT...

GOTOMEETING - Outlook plug-in error (We Apologize...)

Category: Microsoft Office

If you get the error below after installing or re-installing the GoToMeeting Outlook add-in, Please see solution below. ERROR: We apologize, but and error has occurred while processing your request. P...

Wincore Fenevision login

Category: Knowledgebase

Cannot log into the Wincore Fenevision website. Not sure if it is our end or theirs.This is an issue on their end. They are using an outdated protocol that have major security vulnerabilities. SSL 2.0...

M365 - Issues signing into Office or TEAMS

Category: Microsoft Office

If youare having issues signing into Microsoft Office or TEAMS, try following the attached document to see if it helps resolve the issue.

M365 - Installing and Activating Microsoft Office

Category: Microsoft Office

If you need help installing or reinstalling Microsoft Office 365, use the attached document for guidance.

M365 - Microsoft Office MFA (Multi-Factor Authentication) instructions

Category: Microsoft Office

This document will guide you through the MFA setup for Microsoft Office.

M365 - Setup and use Outlook

Category: Microsoft Office

The attached document will guide you through setting up Microsoft Outlook on your computer.

Installing ScreenConnect (Datto) - Alltech Remote Connect Software

Category: Knowledgebase

There are two download links to get the remote agent installed.  Once installed, the computer will show up in the Datto console. install the application linked below  https://alltechsupport.screenconn...

Installing SSMS to work with SQL 2005 Server on Windows 11

Category: Windows 10/11

If you cannot get SSMS to work with SQL 2005 server from Windows 11 workstations, then you need to do the following:  Run gpedit.msc, and then press Enter.  Go to Computer Configuration > Administr...